I attended TU from 2009 - 2013.
When I arrived, people did not give a shit about Towson athletics. Apathy at its highest. We were terrible at football/basketball. I wanted to get involved as a fan and attend games, but my roommates were die-hard Penn State fans and I couldn't pay them to come to a game. All they wanted to do was drink at the tailgate, then go back to the dorms/apartments and hang out with girls. It's not until T-West came to town and we started winning and garnering some regional/national attention, did people finally say, "Hey, Towson is pretty good at football." Then Grant Enders and Jerrelle Benimon came along. Friends of mine were finally willing to go into the stadium/arena and watch a game. We regularly talked about the team, kept an eye on the score for away games, and talked about upcoming seasons. We started going to lacrosse games as well. It slowly started becoming cool to go to the tailgates and games. Even the girls wanted to go, which was unheard of. Then we had our blunders and couldn't capitalize:
Tailgating fiasco
Losing to Lehigh in the playoffs in-front of a sold out crowd (the hype for this game was insane btw and wow was it a bummer when we lost)
Missing the playoffs with our best team ever in 2012
Getting blown out in the Natty
NCAA basketball tourney ban
etc
Kids want to be "cool" and feel like they are a part of something greater. Going to a boring tailgate to watch a bad product is not "cool."
You can do all the marketing, promotions, staff changes, facility upgrades you want, but if you don't win, students will not care about TU sports. Just f****** win. It's that easy.